FAQ

Shipping & delivery

Where do you ship?

Shipping availability depends on the products in your cart and your destination. Enter your delivery address at checkout to see the methods and final rates currently available for your order.

How much is shipping?

Shipping options and final rates appear at checkout. For more detail, visit our Shipping & Delivery page.

When will my order arrive?

Processing and delivery timing varies by product, destination, and shipping method. Use any estimate shown at checkout and the updates in your shipping confirmation as the best guide for your order. Orders containing different product types may ship in separate packages and arrive at different times.

Will I receive tracking?

Tracking availability depends on the shipping method and destination. If tracking is included, the details will be provided with your shipping confirmation.

What if my order arrives damaged or incorrect?

Please contact us as soon as possible. Include your order number and clear photos of the item and packaging so we can review the issue and explain the next step.

Can I return or exchange an item?

Please contact us before sending anything back. Include your order number and the reason for your request. Return eligibility varies by item type and condition; we will confirm eligibility and provide instructions.

SHOP & PRODUCTS

Do you sell framed prints?

Yes. Browse our framed prints collection. Each product page shows the frame colors, sizes, prices, and availability currently offered. Framed and unframed prints are separate products, so choose the format you want before adding it to your cart.

What print size should I choose?

Available sizes vary by artwork and format. The size selector on each product page shows the options currently offered for that product.

What is included with a digital-only product?

Each digital-only product is one purchase that includes the artwork files in multiple sizes, as described on its product page. No physical item will be shipped. Physical print sizes and shipping do not apply to a digital-only purchase.

What else do you sell?

Along with unframed and framed art prints, the shop offers a changing selection of digital printables, canvas art, stationery, accessories, home goods, and apparel. Browse the Shop menu for the current assortment.

How do I find out when you release new posters and merchandise?

You can follow us on Instagram, Facebook, Twitter & Pinterest, or sign up for our newsletter (below) and you'll be the first to know about our new products!

Will you produce a custom poster for me with a song I choose?

We do not offer customized posters at the moment. You can still email us your request at contact@drawmeasong.com, and we'd be happy to discuss it with you.

Do you do commissions for professional projects?

Yes, we are open to taking commissions for projects in advertising and merchandising. Email us your request at contact@drawmeasong.com.

I own a store/website and would like to sell Draw Me a Song products in it. Who should I contact?

That's awesome! We'd love to hear about it. For all wholesale inquiries, please email us at contact@drawmeasong.com.

Who is behind Draw Me a Song? 

Our team is tiny but feisty! We are two little women: Nour is the little woman creating the prints: she works as an independent illustrator and designer, while traveling indefinitely (you can follow her nomadic adventures on her Instagram, or her travel blog Watch With Glittering Eyes). Chloé is the little woman in charge of logistics, customer service and shipping. 

Do you have permission to sell artwork containing song lyrics? 

Yes. For each poster in the Draw Me a Song shop, we've acquired a license beforehand from the music publisher(s) of the song in question.

How do you make your designs? What software and tools do you use? 

Nour uses a combination of manual and digital illustration, resulting in mixed-media artworks. For the digital elements, she uses Adobe Photoshop CC, along with a Wacom Bamboo Tablet. The brushes used on Photoshop are the standard ones, and the textures are either stock images or handmade textures, used with blending modes and opacities. The handmade elements are mainly done with gouache, markers and colored pencils.

Where do you get your inspiration to draw each song? 

Coming up with a visual interpretation for a song is very fun but can also be really difficult and challenging! After initially getting the rights for the song from its music publisher(s), a thorough research is done to identify the musical genre, meaning of the lyrics, era in which the song was written, its social and cultural context, its place in the musical movement it belongs to, and the identities of the artist(s) and songwriter(s). The visual codes and typographic/design styles that are proper to each musical genre or artist are also taken into consideration. A long sketching process then takes place, with lots of trials and experimentation with different visual concepts, compositions, typographic layouts, and color schemes. After that, a final sketch is chosen and scanned, and then digitally/manually produced as a final visual. Depending on the song, the sketch sometimes needs to be approved by the publishers in question before it is finalized.

Can I write about Draw Me a Song on my blog and post your images? 

Of course! We are always happy to have our artwork featured on your website or blog, as long as you link back to www.drawmeasong.com, and that you do not modify or crop the images. We'd also love to receive the link to your post! So make sure to email it to us at contact@drawmeasong.com.

Can I interview you for a blog feature or publication? 

Absolutely! For all press requests, email contact@drawmeasong.com or nour.tohme@gmail.com.

Can I use your artwork as my avatar or profile/cover picture? 

Sure! As long as the Draw Me a Song copyright is there. It's already present on the bottom of our artwork on our website. So basically, just don't crop or modify the images when you put them as your profile/cover pictures. You can also add the copyright as a caption when you post. 

Have another question we didn't answer above? Please feel free to contact us and ask! contact@drawmeasong.com.